Privacy Policy
Man with Van Finsbury Park Privacy Policy
This Privacy Policy explains how Man with Van Finsbury Park collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all individuals using our services or making enquiries in the Finsbury Park area and the surrounding neighbourhoods.
1. Who we are and scope of this policy
Man with Van Finsbury Park provides transport, removals, and related services to residential and business customers. In providing these services, we act as a data controller under the UK General Data Protection Regulation and any applicable data protection legislation in the United Kingdom.
This Privacy Policy applies to all customers, prospective customers, and their representatives whose personal data we process in connection with our services in the Finsbury Park area.
2. Types of personal data we collect
We collect and process the following categories of personal data as necessary to deliver our services:
Identity and contact details: name, title, contact address, collection and delivery addresses, contact preferences, and other details you choose to provide to us during booking or enquiry.
Communication data: information included in enquiries and communications you send to us by phone, text message, online forms, or other channels, including the content of messages and any information you provide about your move or transport requirements.
Service and booking information: details about the services you request, dates and times of bookings, pick up and drop off locations, access information for properties, inventory or item descriptions, and any special instructions you provide.
Payment and transaction data: records of payments made for our services, such as amount paid, date, and payment reference. We do not store full card numbers or bank account details when payment is processed through third party payment processors.
Technical and usage data: limited information about how you interact with our website or online booking tools, such as basic device information or pages viewed, where this is collected through essential cookies or similar technologies.
3. How we collect your personal data
We collect personal data in several ways:
Directly from you when you contact us by phone, text message, online form, or any other channel to request a quote or make a booking.
During the provision of services when we attend your property or agreed location and you provide additional instructions or information.
From third parties acting on your behalf, such as an employer, letting agent, or family member who arranges a removal or transport service for you and provides your contact details and service information.
Automatically through limited technical information when you visit our website, to the extent necessary for website operation and security.
4. Purposes and lawful bases for processing
We process personal data only when we have a valid lawful basis under data protection law. The main purposes and lawful bases are:
Providing quotes and responding to enquiries: We process identity and contact details, communication content, and service details to respond to your requests and provide quotations. The lawful basis is taking steps at your request prior to entering into a contract.
Performing our contract with you: We process identity, contact, service, and transaction data to plan and deliver our man and van services, manage bookings, handle changes or issues, and provide customer support. The lawful basis is performance of a contract.
Billing and accounting: We use transaction data and limited identity details for invoicing, payment processing, and maintaining accounting and tax records. The lawful basis is performance of a contract and compliance with legal obligations.
Service management and improvement: We may use service and communication data to monitor service quality, train staff, and improve our operations, scheduling, and customer experience. The lawful basis is our legitimate interests in running and improving our business, balanced against your privacy rights.
Legal and regulatory compliance: We may process and retain certain information to comply with legal obligations such as tax, accounting, or responding to lawful requests from authorities. The lawful basis is compliance with a legal obligation.
Handling complaints and claims: We may process relevant personal data to investigate complaints, manage disputes, and establish or defend legal claims. The lawful basis is our legitimate interests in protecting our business and legal rights.
5. Data retention periods
We keep personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or to comply with legal, accounting, or reporting requirements.
Enquiries and quotations: If you request a quote but do not proceed with a booking, we generally retain your enquiry information for up to one year, unless a shorter or longer period is required or permitted by law.
Customer and booking records: For customers who use our services, we retain booking records, communication history, and basic contact details for up to six years after the end of the tax year in which the service was completed, to comply with legal and tax obligations and to manage any potential disputes.
Payment and transaction data: We retain payment related records for up to six years in line with accounting and tax requirements.
Technical and website data: Technical information collected for security and operational purposes is retained for the minimum period necessary and deleted or anonymised when no longer required.
6. Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy:
Service providers acting as data processors: These may include providers of payment processing services, cloud or data storage services, booking or scheduling tools, and basic IT support. These third parties process personal data only on our instructions and are contractually required to keep it secure and confidential.
Professional advisers: Accountants, legal advisers, or insurers may have access to limited personal data where this is necessary for accounting, legal advice, or handling claims.
Public authorities: We may disclose personal data when required by law, court order, or regulatory obligation, or to protect our rights, property, or safety or that of our customers or others.
Where we use data processors, we ensure appropriate contractual and security safeguards are in place in line with data protection law.
7. International transfers
Our core services are operated in the United Kingdom. If any of our service providers store or process personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place, such as using service providers located in countries with adequate data protection laws or implementing standard contractual clauses or equivalent protections.
8. Data security
We take reasonable and appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to personnel and service providers who need it for their work, using secure storage solutions, and applying reasonable physical and administrative safeguards.
While we take these steps, no system or transmission is completely secure. You should take care when providing personal data by phone or online and notify us promptly if you suspect any misuse of your information in connection with our services.
9. Your data protection rights
Under data protection law, you have certain rights in relation to your personal data. Subject to legal and contractual limitations, these rights include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data along with information about how it is used.
Right to rectification: You have the right to ask us to correct or update inaccurate or incomplete personal data that we hold about you.
Right to erasure: In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to retain it.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms or the processing is required for legal claims.
Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format and to transmit it to another controller where technically feasible.
Right to withdraw consent: If we rely on consent as a lawful basis for certain processing activities, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
10. Complaints and further information
If you have questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided when you booked or on our usual customer communication channels.
You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed. We would, however, welcome the opportunity to address your concerns directly in the first instance.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
