Terms and Conditions
Man with Van Finsbury Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Finsbury Park provides removal and related services to private and business customers within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your order.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person or business making the booking for services.
We, us, our means Man with Van Finsbury Park, the provider of removal and related services.
Services means any removal, transport, loading, unloading, packing, or related services we agree to provide.
Vehicle means the van or other vehicle we use to carry out the Services.
Goods means the items, belongings, furniture, and other property that you ask us to move, transport, or handle.
Contract means the agreement between you and us for the supply of Services in accordance with these Terms and Conditions.
2. Scope of Services
We provide man and van removal services, including local moves, small house or flat moves, single item transport, and light commercial removals. Our Services may include loading, unloading, and transport of your Goods, and any additional services agreed at the time of booking.
We operate primarily in and around the Finsbury Park area and surrounding districts, but we may also provide Services to and from other locations within the United Kingdom by prior agreement.
3. Booking Process
3.1 You may request a quotation by providing details of your move, including collection and delivery addresses, approximate inventory, access details, preferred dates, and any special requirements.
3.2 Any quotation we provide is based on the information you supply. It is your responsibility to ensure that all information is complete and accurate. If the information is incorrect or incomplete, we may adjust the price or decline to carry out the Service.
3.3 Your booking is not confirmed until we have accepted your request and provided confirmation of the date, time, price, and any specific terms applying to your move. Acceptance may be given verbally or in writing.
3.4 We reserve the right to refuse any booking at our discretion, including where we believe the work cannot be carried out safely, lawfully, or within the agreed schedule.
3.5 You must be over 18 years of age to make a booking. By confirming a booking, you warrant that you have the authority to do so and, where applicable, to act on behalf of any business or third party owner of the Goods.
4. Prices and Quotations
4.1 Prices may be quoted as an hourly rate, a fixed price, or a combination of both, depending on the nature of the Service. The basis of charging will be clearly stated at the time of booking.
4.2 Quotations are given on the assumption of reasonable access at both collection and delivery addresses, including suitable parking, and that the work can be carried out during normal working hours unless otherwise stated.
4.3 Additional charges may apply where:
There are delays beyond our reasonable control, such as waiting for keys or access.
Access is restricted, requiring additional labour, equipment, or time.
There are more items than initially declared or significantly heavier or bulkier items than described.
There are additional journeys, changes of address, or changes to the scope of work requested on the day.
4.4 We will inform you as soon as reasonably possible if additional charges are likely to apply and will seek your agreement before incurring them where practicable.
5. Payments and Charges
5.1 Unless otherwise agreed, payment is due on completion of the Service on the day of the move. We may ask for part or full payment in advance for larger jobs or long-distance moves.
5.2 We accept payment by commonly used methods within the UK. The accepted methods and any applicable surcharges, if any, will be confirmed during the booking process.
5.3 Where Services are charged on an hourly basis, the chargeable time starts from the agreed arrival time or our actual arrival time, whichever is later, and continues until unloading is completed at the final destination, including any reasonable travel time between locations.
5.4 If payment is not made when due, we may:
Charge reasonable interest on the overdue amount from the due date until payment is received in full.
Retain possession of some or all Goods until payment is made in full, subject to applicable law.
Refuse to complete or start any further Services until all outstanding amounts are paid.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 Where you cancel with more than 48 hours notice prior to the agreed start time, no cancellation fee will usually apply, although any non-refundable third-party costs we have incurred may be charged.
6.3 Where you cancel with less than 48 hours but more than 24 hours notice, we reserve the right to charge up to 50 percent of the quoted price to cover loss of booking and allocated resources.
6.4 Where you cancel with less than 24 hours notice or fail to be present at the agreed time and place without prior notice, we reserve the right to charge up to 100 percent of the quoted price.
6.5 If you wish to change the date, time, or scope of the Service, we will try to accommodate your request, subject to availability. Changes may result in a revised quotation and additional charges.
6.6 We may cancel or postpone a booking where:
Conditions at the property or on the route are unsafe or unsuitable.
Extreme weather, accidents, road closures, or other events beyond our control prevent safe completion.
You have not provided accurate information or instructions, including regarding parking, access, or nature of the Goods.
In such cases, we will attempt to rearrange the Service at a mutually convenient time. Our liability will be limited to the refund of any advance payment for Services not provided.
7. Your Responsibilities
7.1 You are responsible for:
Ensuring proper parking and any necessary permits or authorisations at both collection and delivery addresses.
Ensuring that access routes, stairways, lifts, and doorways are clear and suitable for moving the Goods.
Packing your Goods safely and securely unless we have expressly agreed to provide packing services.
Removing or securing any fixtures and fittings, such as mirrors, shelves, or appliances, unless agreed otherwise.
7.2 You must not ask us to transport:
Illegal, dangerous, or hazardous items, including explosives, flammable materials, or chemicals.
Perishable or temperature-sensitive goods that require special storage.
Animals or live beings.
Cash, jewellery, important documents, or other highly valuable items unless this has been specifically agreed in writing in advance.
7.3 You must ensure that all appliances are disconnected, defrosted, and drained before we move them. We do not disconnect or reconnect gas, electrical, or plumbing installations.
8. Liability and Limits
8.1 We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section.
8.2 We will not be liable for loss or damage where:
Such loss or damage arises from your failure to pack Goods properly or to secure fragile items.
Goods are already damaged or in fragile condition before we handle them.
Loss or damage results from normal wear and tear, minor scratches, or cosmetic marks inherent in moving.
Loss or damage arises from your failure to provide accurate information or instructions.
8.3 We will not be responsible for any indirect or consequential loss, such as loss of anticipated savings, loss of business, loss of profits, or loss of opportunity arising from delay, damage, or non-performance of the Services.
8.4 Where we are found liable for loss of or damage to Goods, our liability will normally be limited to the reasonable cost of repair or replacement, taking into account age, condition, and market value, and may be capped at a maximum amount per job. Any applicable liability cap will be notified to you prior to or at the time of booking.
8.5 You must notify us in writing of any loss or damage as soon as reasonably practicable and, in any event, within seven days of completion of the Service. We may inspect the Goods and require evidence of loss or damage before processing any claim.
9. Delays and Missed Appointments
9.1 We aim to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, weather, accidents, or other factors beyond our reasonable control.
9.2 If we anticipate a delay, we will try to contact you using the details provided at booking. You agree to be contactable on the day of the move.
9.3 We will not be liable for any loss arising from delays or late arrival, provided we have taken reasonable steps to perform the Service. In the event of significant delay caused solely by our fault, we may consider a reasonable reduction in charges on a case-by-case basis.
10. Parking, Fines, and Access
10.1 You are responsible for arranging suitable parking for the Vehicle at both collection and delivery points and for any associated costs, including permits or parking charges.
10.2 Where parking restrictions apply, you must inform us at the time of booking. If no parking space is available on arrival, causing delays or additional walking distance, we may charge for the extra time and effort.
10.3 If the Vehicle receives a parking fine due to inaccurate information provided by you or your failure to arrange suitable parking, you may be required to reimburse us for that fine and any associated costs.
11. Waste, Disposal, and Regulations
11.1 We are a removal service, not a waste disposal contractor. We do not remove or dispose of household, commercial, building, or hazardous waste unless this has been expressly agreed in advance and is carried out in compliance with applicable waste regulations.
11.2 You must not present items for removal that are considered controlled, hazardous, or regulated waste, such as chemicals, paint, asbestos, gas cylinders, or clinical waste. We may refuse to carry such items and may charge for any time lost as a result.
11.3 Where we agree to remove items for disposal, we will do so in accordance with relevant UK waste legislation and local regulations. You confirm that you are the owner of the items or have authority to arrange their disposal.
11.4 We reserve the right to refuse to carry or dispose of any Goods that, in our reasonable opinion, breach legal requirements or pose a risk to health, safety, or the environment.
12. Insurance
12.1 We maintain insurance appropriate to our operations as a removal service provider. Details of our cover and any applicable limits can be provided on request.
12.2 It is your responsibility to consider whether your existing home or business insurance is sufficient for your move and to arrange any additional cover you deem necessary.
13. Complaints and Disputes
13.1 If you are dissatisfied with any aspect of the Service, you should inform the driver or team on the day where possible, so that we have an opportunity to resolve the issue immediately.
13.2 If the matter is not resolved on the day, you should submit a written complaint with full details of the issue within seven days of completion of the Service. We will review your complaint and respond within a reasonable period.
13.3 We aim to resolve complaints amicably. If a dispute cannot be resolved through our internal process, both parties may consider mediation or other forms of alternative dispute resolution before taking legal action.
14. Data Protection and Privacy
14.1 We collect and process personal data such as names, addresses, and contact details solely for the purposes of providing our Services, managing bookings, and handling payments and enquiries.
14.2 We will handle your personal information in accordance with applicable UK data protection laws and will not sell or share your details with third parties except where necessary to perform the Contract or comply with legal obligations.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
15.2 Any variation to these Terms and Conditions must be agreed in writing by us to be valid.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any Contract between you and us for the provision of Services are governed by and shall be interpreted in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
By confirming a booking with Man with Van Finsbury Park, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
